Shipping

COVID-19 Update 

Please note that many postal services worldwide are experiencing delays due to the current Coronavirus pandemic.  Shipping times are taking longer than expected and unfortunately this is out of our control.

Brexit 

As of January 1st 2021 the UK left the European Union.  Please note that this means our European customers may be subject to import VAT charged by customs in their own country.  Import VAT varies between countries and is not included in any sales from our online shop.

In addition, we are aware of some Brexit-related delays with items being held at customs so please note this may affect delivery times.

Delivery Times

All our wholesale orders are sent with UPS. Please note shipments do not leave Shetland every day and it may take a day or so before your order reaches the Scottish Mainland.  Shipments are only scanned by UPS when they reach the mainland so tracking information may not show any updates for a few days after we’ve informed you that the order has been shipped.

All orders are tracked and you will be sent tracking information when the order has been shipped.

Estimated delivery dates will be shown with the tracking information.

Shipping Charges

We try to offer the best shipping prices we can and subsidise those countries where shipping costs are very high. 

Boxes of 20 journals:-

UK - £10.00

Europe - £20.00 - £30.00

USA/Canada/China/Japan - £50.00

Australia/New Zealand - £90.00
(costs have increased significantly to £120-£140 but we have decided to help subsidise the cost to makeit possible for our customers to stock these items)

**Prices are subject to change if carrier charges increase.

Returns/Faulty Items

If your order arrives in unsatisfactory condition please contact us at info@shetlandwooladventures.com and include photographs of the issue so we can understand the problem and resolve this for you. 

Replacements will be sent for any faulty items received.  Returns are not usually permitted however please email info@shetlandwooladventures.com and we will endeavour to help in any way we can.

Order Limit

Minimum order quantity is 5 copies per journal. We will try to accommodate new suppliers who may wish to start with smaller quantities of each journal (minimum 5 in total) so please get in touch to discuss requirements.